Shipping policy

Processing Time
All orders are processed within 1–3 business days of purchase. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Times
We currently ship worldwide. Please allow 7–20 business days for delivery after dispatch, depending on your location and local postal service. While we always aim for the lower end of this window, delays can occasionally occur due to customs clearance or high-demand periods.

Order Tracking 
Once your order has been shipped, you will receive an email containing your tracking number. You can use this to monitor your delivery progress. Please allow up to 48 hours for tracking information to update after you receive your dispatch email.

Customs & Import Duties
We ship from overseas suppliers. As a result, your order may be subject to customs fees or import duties upon arrival in your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an order.

Lost or Delayed Orders
If your order has not arrived within 25 days of your dispatch email, please contact us and we will investigate immediately. In most cases we will offer a replacement or full refund.

Incorrect Address
Please ensure your shipping address is correct at the time of checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Contact Us
If you have any questions about your shipment, feel free to reach out to our support team via the contact page. We aim to respond within 24–48 hours.